Terms & Conditions

Welcome to Indus Services. These Terms & Conditions govern your access to and use of the Indus Services website, booking platform, customer support channels, and all services provided through Indus Services.

Indus Services is a UAE-based home and commercial services company providing professional solutions to residential and business customers. Our goal is to simplify booking trusted service professionals while maintaining high standards of quality, safety, and customer satisfaction.

Our services are intended only for individuals and entities legally capable of entering into binding agreements.

• You are at least 18 years of age.
• You possess the legal authority to enter into contracts.
• All information provided by you is accurate and complete.
• You will comply with all applicable UAE laws and regulations.
• You will use the platform only for lawful purposes.

Some features may require account creation. You are responsible for maintaining confidentiality of login credentials and keeping account information accurate.

• Maintain accurate contact information.
• Keep passwords secure.
• Notify us immediately of unauthorized account activity.
• Accept responsibility for all activities conducted through your account.

All bookings are subject to availability, operational capacity, service coverage areas, and successful confirmation by Indus Services.

• Provide accurate property details.
• Select the correct service category.
• Disclose relevant property conditions.
• Provide accurate contact information.
• Ensure service access at the scheduled appointment time.

Prices displayed on our website, quotations, invoices, and promotional materials are subject to change and may vary depending on project requirements.

• Property size
• Service duration
• Service complexity
• Location
• Equipment requirements
• Material costs
• Additional customer requests

Payment for services must be completed using one of the approved payment methods offered by Indus Services.

Customers must cooperate with service professionals and provide a safe, accessible work environment.

• Providing accurate booking information.
• Ensuring someone is present at the property if required.
• Obtaining community, building, or security approvals.
• Informing us of access restrictions.
• Providing necessary utilities where applicable.
• Securing valuables and fragile items.
• Informing technicians about known hazards.

Customers may request to reschedule or cancel services through our support team or official booking channels.

• Notice provided before service time.
• Service category.
• Resource allocation.
• Technician dispatch status.
• Equipment reservation requirements.

Refund requests are reviewed fairly and individually based on the circumstances surrounding each booking.

• Services could not be delivered.
• Duplicate payments occurred.
• Billing errors are identified.
• Approved cancellations qualify for refunds.
• Indus Services is unable to fulfill a confirmed booking.

A booking may be classified as a missed appointment if our service team arrives but cannot perform the service due to customer-related circumstances.

• Customer unavailable.
• Incorrect address provided.
• Access denied by security.
• Building permissions unavailable.
• Unsafe conditions at the property.
• Utility services unavailable.

Indus Services continuously strives to improve service quality and customer satisfaction. Quality monitoring may include service reviews, customer surveys, follow-up communications, and quality assurance inspections.

• Contact customers after service completion.
• Request feedback.
• Conduct internal service reviews.
• Investigate customer complaints.

Although service professionals are trained to work with care and professionalism, accidental incidents may occasionally occur. Customers should inspect completed work promptly and report concerns as soon as reasonably possible.

• Property damage
• Missing items
• Service deficiencies

Certain service outcomes depend on factors outside our control, and specific results cannot be guaranteed in every circumstance.

• Property condition
• Age of installations
• Hidden defects
• Manufacturer issues
• Previous repairs
• Environmental conditions

All content available on the Indus Services website remains the property of Indus Services or its licensors.

• Company logos
• Branding materials
• Website design
• Graphics
• Text content
• Service descriptions
• Images
• Software components

Users must not engage in activities that interfere with the operation, security, or reputation of Indus Services.

• Fraudulent bookings
• Submission of false information
• Unauthorized access attempts
• Distribution of malware
• Harassment of staff or technicians
• Violation of applicable laws
• Misuse of website content

Our website may contain links to third-party websites, applications, payment providers, or external services for customer convenience.

• Third-party content
• Third-party security practices
• Third-party privacy policies
• Products or services provided by external parties

All services, content, and website functionality are provided on an "as available" and "as is" basis unless otherwise expressly stated.

• The website will operate uninterrupted.
• Services will always be error-free.
• Technical issues will never occur.
• Service availability will remain constant.

To the maximum extent permitted under UAE law, Indus Services shall not be liable for indirect damages, consequential losses, loss of profits, business interruption, delays caused by third parties, utility failures, building restrictions, or force majeure events.

Indus Services shall not be held responsible for delays, cancellations, interruptions, or failures resulting from events beyond reasonable control.

• Natural disasters
• Extreme weather
• Government actions
• Public emergencies
• Utility failures
• Transportation disruptions
• Labor disputes
• Technical outages

The collection and use of personal information is governed by the Indus Services Privacy Policy. By using our services, you consent to the collection, processing, storage, and use of your information as described in our Privacy Policy.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

Indus Services reserves the right to update, amend, or modify these Terms & Conditions at any time.

• Legal requirements
• Regulatory updates
• Operational improvements
• Service enhancements