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Indus Services Policy

Privacy Policy

This Privacy Policy explains how Indus Services collects, uses, stores, processes, discloses and protects your personal information when you use our website or services.

Last Updated: June 2026
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Data Protection

Your information is handled responsibly and securely.

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Clear Collection

We explain what information may be collected and why.

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Cookie Notice

Cookies may be used to improve website performance.

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Your Rights

You may contact us for privacy-related requests.

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Introduction

At Indus Services ("Indus Services", "we", "our", or "us"), we are committed to protecting the privacy and security of our customers, website visitors, and users of our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

1

About Indus Services

Indus Services is a UAE-based home and commercial services provider offering professional residential and commercial solutions.

  • Home Cleaning Services
  • Deep Cleaning Services
  • Maid Services
  • Plumbing Services
  • Electrical Services
  • AC Repair & Maintenance
  • Handyman Services
  • Painting Services
  • Pest Control Services
  • Maintenance Services
  • Moving & Packing Services
  • Home Improvement Services
  • Other Residential and Commercial Services
Our website and related digital platforms are designed to make booking and managing services convenient, secure and efficient.
2

Information We Collect

To provide our services effectively, we may collect information directly from you, automatically through our systems, or from trusted third-party service providers.

Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Service Address
  • Apartment, Villa, or Building Information
  • City and Emirate
  • Preferred Language
  • Customer Notes and Instructions

Service & Booking Information

  • Service Type
  • Appointment Date and Time
  • Booking Reference Number
  • Service History
  • Service Preferences
  • Technician Assignment Details
  • Cancellation Information
  • Refund Requests
  • Customer Ratings and Reviews

Payment Information

Payment information may be processed by authorized third-party payment providers.

  • Indus Services does not store full card numbers
  • CVV codes are not stored
  • Banking credentials and passwords are not stored

Technical & Device Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Access Time and Date
  • Referral Source
  • Device Identifiers
  • Error Logs and Diagnostics
Payment transactions are processed through secure and encrypted payment gateways that comply with industry security standards.
3

Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies to improve functionality, maintain secure sessions and analyze website usage.

  • Remember user preferences
  • Maintain secure sessions
  • Improve website performance
  • Analyze visitor behavior
  • Measure marketing effectiveness
  • Enhance customer experience
You may manage cookie settings through your browser; however, disabling cookies may affect certain website features.
4

How We Use Your Information

Indus Services uses personal information only for legitimate business purposes and to provide customers with a seamless service experience.

  • Scheduling appointments and managing bookings
  • Assigning service professionals
  • Providing service updates and confirmations
  • Handling complaints, refunds and disputes
  • Verifying transactions and preventing fraud
  • Improving services, website performance and customer experience
  • Sending permitted marketing offers and service updates
  • Complying with UAE laws and regulatory obligations
You may opt out of marketing communications at any time.
5

Location Information

To provide accurate service coverage and efficient dispatching, we may collect location-related information.

  • Service Address
  • Area Selection
  • Emirate Information
  • Building Location
  • Approximate Device Location with permission
Location information is used solely for operational purposes and service fulfillment.
6

Sharing of Personal Information

We respect your privacy and do not sell, rent or trade personal information to third parties. Information may be shared only when necessary for business operations.

  • Service professionals for booked services
  • Payment service providers for payment processing and refunds
  • Technology and hosting providers for website, cloud and support systems
  • Professional advisors such as legal, audit, accounting or compliance consultants
  • Government, regulatory authorities, courts or law enforcement where required by law
All third parties receiving personal information are expected to maintain appropriate confidentiality and security standards.
7

International Data Transfers

Some of our service providers, cloud platforms and technology partners may operate outside the United Arab Emirates.

  • Data Hosting
  • Customer Support
  • Analytics
  • Security Monitoring
  • System Maintenance
Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place.
8

Data Security

Protecting customer information is a priority for Indus Services. We implement reasonable technical and organizational measures.

  • SSL Encryption
  • Secure Servers
  • Firewalls
  • Access Controls
  • Monitoring Systems
  • Security Audits
  • Internal Confidentiality Procedures
No method of internet transmission or electronic storage can guarantee absolute security. Users should maintain the security of their own devices and account credentials.
9

Data Retention

We retain personal information only for as long as reasonably necessary for our services, business records, disputes and legal requirements.

  • Deliver requested services
  • Fulfill contractual obligations
  • Maintain business records
  • Resolve disputes
  • Comply with legal requirements
When personal information is no longer required, it will be securely deleted, anonymized or destroyed.
10

Your Rights

Subject to applicable laws and regulations, you may have rights regarding your personal information.

  • Access your information
  • Correct inaccurate or incomplete information
  • Request deletion where legally permissible
  • Withdraw consent for certain processing activities
  • Restrict processing of your information
  • Opt out of promotional communications
To exercise these rights, please contact us using the details provided below.
11

Marketing Communications

We may occasionally send promotional emails, SMS notifications, service announcements, discount offers and newsletter updates where permitted by law.

  • Clicking the unsubscribe link in emails
  • Contacting customer support
  • Updating communication preferences
Service-related communications may still be sent when necessary for booking management and customer support.
12

Third-Party Websites

Our website may contain links to external websites operated by third parties.

  • Third-party content
  • External privacy practices
  • Website security measures
  • Data collection by external websites
We recommend reviewing the privacy policies of any third-party websites you visit.
13

Children's Privacy

Our services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a minor without appropriate authorization, we will take reasonable steps to delete such information promptly.
14

Changes to this Privacy Policy

Indus Services may update this Privacy Policy from time to time to reflect legal, regulatory, business, technology or service changes.

  • Legal Requirements
  • Regulatory Changes
  • Business Developments
  • Technology Improvements
  • Service Enhancements
Updated versions will be published on our website and become effective upon posting.

Contact Us

If you have questions regarding this Privacy Policy, your personal information, or our privacy practices, please contact Indus Services.

privacy@indusservices.ae operation@indusservices.ae www.indusservices.ae