Payment, Cancellation & Refund Policy

Customers can pay for Indus Services bookings using the following payment options:

For one-time bookings, payment may be authorized at the time of booking. The final amount will be charged once the service has been completed successfully.

For scheduled recurring service plans, the initial booking may be charged immediately upon confirmation. Future sessions will be billed automatically before the scheduled appointment date.

If a payment attempt is unsuccessful, Indus Services may retry the transaction using the payment methods saved to the customer's account.

A payment receipt or transaction confirmation will be sent to the email address or mobile number provided during booking. Customers may also receive notifications through our platform where applicable.

Refunds may be approved in situations such as:

• The service was not delivered.
• An incorrect or duplicate payment was processed.
• A booking qualifies for a refund under the cancellation terms.
• Indus Services is unable to fulfill the requested service.

To avoid delays, additional charges or cancellation fees, customers are responsible for:

• Providing accurate contact and address information.
• Ensuring access to the property at the scheduled time.
• Obtaining any required building, community, management or security approvals.
• Informing Indus Services in advance of any access restrictions.

Customers may request to change the date or time of a booking, subject to availability. Requests submitted sufficiently before the appointment will generally be processed without charge.

Requests made close to the service time may incur fees similar to cancellation charges.

The following terms apply to general services, including home cleaning and maintenance services.

Because moving and deep cleaning services require advance planning, team allocation, transportation arrangements and equipment scheduling, different cancellation terms apply.

Customers may cancel their booking through our support team or available booking channels. Cancellation charges depend on how much notice is provided before the scheduled service time.

A booking will be considered a missed appointment if our service team arrives and cannot perform the service due to reasons including:

• Customer not present.
• Access denied by security or building management.
• Required permits not available.
• Incorrect location details.
• Any other customer-related reason preventing service delivery.

• Eligible cancellations will receive a full release or refund of the prepaid amount.
• Applicable cancellation charges will be deducted where required.
• Any remaining balance will be returned using the original payment method.

Indus Services reserves the right to postpone, reschedule or cancel appointments due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions.
• Government restrictions.
• Public safety concerns.
• Natural disasters.
• Technical or operational disruptions.

Indus Services may revise these terms from time to time. Any updates will be published on our website and will take effect immediately upon publication.