Service Guarantee & Warranty Policy

At Indus Services.ae, customer satisfaction is our priority. We are committed to delivering professional services and resolving genuine service-related concerns fairly and promptly.

If you are dissatisfied with the quality of a service provided by Indus Services, we will review the matter and take reasonable corrective action where applicable.

Depending on the nature of the issue, we may:

If you believe the completed work does not meet reasonable industry standards, you must notify Indus Services within 24 hours of service completion.

Upon review, we may:

• Schedule a corrective visit.
• Assign another technician or team if required.
• Re-perform the affected portion of the service once at no additional labor cost.

In the event that a technician or service team is significantly delayed or unable to attend the appointment:

• We will make reasonable efforts to arrange a replacement team.
• We may reschedule the service at the earliest available slot.
• Where appropriate, account credit or other compensation may be offered at our discretion.

If you believe you have been incorrectly charged, please contact us immediately. After verification, any confirmed overcharge will be:

• Refunded through the original payment method; or
• Credited to your Indus Services customer account.

Our technicians are expected to exercise reasonable care while working at customer premises. If property damage is believed to have occurred during service delivery:

1. The customer must report the issue within 24 hours of service completion.
2. Supporting photographs and relevant information must be provided.
3. Indus Services will investigate the claim with the technician and service records.

Where responsibility is confirmed, Indus Services may:

• Arrange repair of the damaged item; or
• Offer compensation based on the assessed value of the damage.

For repair, installation, maintenance, and technical services, Indus Services provides a workmanship warranty of 30 days from the date of service completion.

This warranty covers defects resulting directly from the technician's workmanship.

The warranty does not cover:

• Normal wear and tear.
• Customer misuse.
• Third-party modifications or repairs.
• Manufacturer defects.
• Pre-existing issues not identified during service.

Where spare parts, accessories, or materials are supplied by Indus Services:

• Manufacturer warranties will apply where available.
• Warranty terms are subject to the manufacturer's conditions.
• Indus Services does not provide additional warranty beyond the manufacturer's coverage unless specifically stated.

Where customers request Indus Services to source, purchase, collect, or deliver materials on their behalf, additional charges may apply.

These charges may include:

• Material procurement fees.
• Transportation or delivery charges.
• Supplier collection charges.
• Parking, toll, or logistics expenses.
• Emergency or special-order procurement fees.

To qualify for protection under this policy:

• The service must have been booked through Indus Services.ae.
• Payment for the service must have been completed.
• Any complaint must be reported within the specified timeframe.
• The original scope of work must not have been altered by a third party after completion.
• The customer must cooperate with any inspection or investigation process.

The Service Guarantee does not cover:

• Customer dissatisfaction based solely on personal preference.
• Existing defects or conditions not related to the service performed.
• Delays caused by building management, security restrictions, permits, or customer-related issues.
• Damage resulting from pre-existing structural, electrical, plumbing, or mechanical faults.
• Force majeure events or circumstances beyond our reasonable control.